COURSE DESCRIPTION:  Sometimes clients do stupid things. Sometimes they make rash financial decisions, fail to file their tax returns on time, forget to attend meetings, or ignore your advice about their need for life insurance. To some extent, that’s to be expected – clients are human, after all, and there are numerous textbooks on behavioural finance that might help you determine why clients do what they do.

However, at some point, a client will go beyond simple forgetfulness or making a bad decision, and you must ask yourself whether that client has in fact become incapable, or less capable, of making financial decisions or managing his financial affairs.

This Course explores some of the causes of diminished financial capacity, what warning signs you can look for, and how you might manage some of these situations, before delving into a few case studies that will foster further thinking.

Note that although this course is labelled as the 2022 Edition, it can be used to satisfy your Professional Responsibility CE requirement for 2023 as well.

PUBLISHED: New edition, July 2022

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